Issue 1, valid from 5.8.2020
The general terms and conditions of the sla-medica.com online store have been compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), and the Electronic Communications Act (ZEKom-1). We advise you to read them carefully before using the online store. By using the online store, you express your agreement with the stated conditions. If you do not agree to the terms, please leave the site.
The online store sla-medica.com reserves the right to change the conditions on the website at any time, without prior notice. All changes are binding on customers, so we recommend that you review the Terms of Business regularly. The online store sla-medica.com (hereinafter also “the store”) is operated by the company Sla medica d.o.o., Janežovci 7, 2253 Destrnik.
The General Terms and Conditions determine the operation of the sla-medica.com online store, the rights, and obligations of the user and the store, and regulate the business relationship between sla-medica.com and the customer. The buyer is bound by the general conditions that are valid at the time of purchase (placing an online order). When placing an order, the customer is always reminded of the general terms and conditions and confirms his acquaintance with them by placing the order.
DEFINITIONS
sla-medica.com is an online store operated by Sla medica d.o.o.
The buyer is any legal or natural person who has made a purchase on the sla-medica.com website.
At the end of each purchase, the buyer confirms that he accepts the general terms and conditions published on this page.
The user is any legal or natural person who browses the sla-medica.com website.
The language of business is Slovenian. The sales contract between the buyer and the seller is concluded in the Slovenian language.
The registered office of the seller Sla medica d.o.o. is at Janežovci 7, 2253 Destrnik.
DISCLAIMER OF LIABILITY
The provider makes every effort to ensure compliance and up-to-dateness of the data published on the sla-medica.com website.
The merchant strives for the highest possible level of up-to-dateness and correctness of the information published on the website. Nevertheless, the reduced performance of the technological solution used, the input, transfer, or any other data processing may cause an error to be displayed on the website. If a visitor to the website estimates that the information is incorrectly displayed, he can inform the trader at the contact addresses. The Merchant is not responsible for the occasional non-functioning of the site, any inaccuracy of the data, and also not for any damage caused by the use of inaccurate or incomplete information and the inability to access and use the information on these websites.
Special prices and special discounts are valid until the stock is sold out or until the end of the campaign.
The provider reserves the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. The provider is not responsible for compensation for any damage or costs incurred by the user due to the termination, inactivity, or obstacles to the operation of the website.
The provider does not guarantee the accuracy, completeness, and correctness of the content published on the website, nor does it assume responsibility for any damage that users may suffer due to reliance on the published content. The provider is not liable for any damage that may occur to the user’s hardware, software, or other equipment due to the use of the website. The user must ensure that the equipment (antivirus, etc.) is adequately protected against access to and use of the website. With the purchase and the given contact information, each customer agrees with the general terms and conditions and allows further contact with the purpose of informing about news, promotions, etc. In case of disagreement regarding the contact, the buyer must notify the company in writing by letter or e-mail.
RESPONSIBILITY
Each user is responsible for the truthfulness and accuracy of the personal information they provide to us. It is strictly forbidden to order goods or services using a foreign name or to use the personal data of third parties.
PROTECTION OF PERSONAL DATA
In accordance with the Personal Data Protection Act ZVOP-1 and Regulation (EU) 2016/679 after 25 May 2018, the company Sla medica d.o.o. to process the personal data of its customers and visitors to obtain consent for the processing of personal data.
All information will be treated confidentially and will only be used for internal records and for the purpose for which it was provided. Your data will be carefully protected against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Sla medica d.o.o. as the controller of personal data files, he may use and process the obtained data in accordance with the provisions of the regulations on personal data protection for all the following purposes and communication channels:
database management and sending offers,
implementation of marketing activities – advertising,
analyzing and studying shopping habits,
monitoring and recording the delivery of sent e-mails (or received by the holder),
monitoring and recording which content the e-mail address holder has opened or read (monitoring clicks on web links contained in e-mails),
implementation of additional offers,
conducting sweepstakes and participating in promotional events, including draws and publishing information about winners, and collecting personal information at promotional events.
When purchasing on the sla-medica.com website, we will collect and process the following personal data: name and surname, address, postal code, place, telephone, e-mail address. We will carefully store and process the collected personal data until the visitor or customer of the sla-medica.com online store requests deletion or unsubscribes. We will not share or pass on the personal data obtained to anyone. They will be used exclusively for the above purposes. In case of problems or. ambiguities in the use of the website, the website owner reserves the right to contact the consumer through means of distance communication. We are not responsible for any “intrusion” into the computer system.
INTELLECTUAL PROPERTY
The online store sla-medica.com is owned by Sla medica d.o.o. and with it all content, logos, photographs and other audiovisual and textual works. All the mentioned elements are thus the subject of intellectual property, with which the company Sla medica d.o.o. the only right to dispose of the rights to all content on the portal. The user of the website has the right to access the website, and the registered user, in addition to the right to access the website, also has the right to use activities that he can use as a registered user. By accessing the website, the user is allowed to use the content of the website for a limited, non-exclusive and only for private purposes under the conditions set out in these general terms of use. Any other reproduction or other use of any element on the portal or for any other purpose, including commercial use, or for third parties is prohibited without the prior written consent of Sla medica d.o.o.
COPYRIGHT
The owner of the online store sla-medica.com is Sla medica d.o.o. All rights reserved. The content on the website may contain material, the copyright of which may also be the property of third parties, so any transmission of information from the website is permitted only with the written consent of the owner. We reserve the right to change the terms without prior notice.
OTHER PROVISIONS
The buyer has all rights under the Consumer Protection Act. All terms and conditions stated here are binding for the buyer and the company Sla medica d.o.o. All possible disputes will be settled amicably by the parties. In the event that an agreement cannot be reached, the dispute will be resolved by the competent court in Ptuj.
The concluded contracts are stored in electronic form on the server of the company Sla medica d.o.o. Access to them is possible only with prior notice from the buyer.
COMPLAINTS AND DISPUTES
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. The complaint is submitted via e-mail address info@sla-medica.com. The appeal procedure is confidential. Sla medica d.o.o. is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs incurred in resolving the dispute, which is also the main obstacle to the consumer not initiating a dispute in court.
The online store sla-medica.com strives to the best of its ability to resolve any disputes amicably. In the event that an agreement cannot be reached, the dispute will be resolved by the competent court in Ptuj. We are always available at the e-mail info@sla-medica.com, where we will be happy to help you resolve doubts and questions.
OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with the legal norms of Sla medica d.o.o. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. sla-medica.com, which as a provider of goods and services enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers here. That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.